When people consider investing money in Warranty Activation Headquarters
widely advertised Lifetime Warranty often becomes the decisive factor. Very few though know the answers to the following questions: "What is covered?", "How do I make a claim?", and finally "What is the catch?"
First of all, at Ladder Depot we sincerely believe that quality of Wing ladders really stands out. After distributing LittleGiant brand for more than 27 years we still can count submitted warranty claims with one hand. Secondly, the claim process is relatively simple and painless.
So, what is covered? Little Giant Ladders are not indestructible and as a general rule a ladder that shows ANY sign of defect regardless of the warranty will be repaired or replaced by manufacturer. No one wants a defective ladder in use. But as stated in original manufacturer's warranty
: "... warranty ... will not cover wear and tear, misuse and/or abusive treatment". If your ladder problem does not fall under warranty you will be charged a fair price.
How easy is it to exercise the warranty? If you believe that the problem is caused by defects in either workmanship or materials, or just want your ladder to be fixed call 800-453-1192. Obtain a RMA (Return Merchandise Authorization) number. Box your ladder and send it attention "Warranty Department". (We didn't put the address because Wing Enterprises is moving to a larger and more convenient location. Ask for the current address while on the phone with the customer service). Relax. Shortly your ladder will be fixed or most likely replaced with the brand new one. Simple, isn't it?
What is the catch? In one word ? FREIGHT. You have to pay the freight both ways. The return freight will be reasonable since manufacturer ships thousands of LittleGiant Ladders all over the world. They have huge discounts with the freight companies, but getting ladder to the factory will cost you dearly. FedEx, UPS, DHL and other freight companies use so called "Dimensional Weight" factor to calculate the freight. Unfortunately ladders are oversized and can?t be split into smaller packages.
What to do? Not only is your Little Giant Ladder the best ladder in the world, it is also most SERVICEABLE ladder in the world. Hinges, Lock tabs, Shoes, Caps as well as the whole Warranty Activation Headquarters
are available. If you ladder problem doesn't fall under the warranty, consider fixing the ladder yourself rather than sending it to be fixed by manufacturer. If the problem is covered, still first compare the freight charges against the price of the replacement parts.
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